ISO/IEC 20000 is a Service Management System (SMS) standard. It specifies requirements for
the
service provider to plan, establish, implement, operate, monitor, review, maintain and improve
an SMS.
The requirements include the design, transition, delivery and improvement of services
to fulfill agreed
service requirements.
This certification provides the necessary knowledge to
perform effective ITMS audits and includes
conferences, debates, role-play, individual and group
exercises so you can begin to understand the
ISO 20000 Auditor standard.
Learning Objectives:
1. Learn the overview of ISO/IEC 20000.
2. Identify the schemes available for certification
and qualification.
3. Understand the principles of IT Service
Management.
4. Adopt the requirements of an effective ISO
20000 audit.
5. Understand the requirements of pre-audits,
formal certification and surveillance audits.
Course Type: Lead Auditor
Certification Code: I20000LA
Target Audience:
People interested in controlling the
effectiveness of IT management systems
implementations
and those who want to be
ISO/IEC 20000 auditors
• This course will prepare you with the
knowledge required to perform audits against
ISO 20000, and successfully complete a
multiple-choice exam. You will be awarded the
ISO/IEC 20000 Auditor Certificate
after you
pass the exam
Certification Exam:
To get the Lead Auditor Certificate a
complimentary exam with an open book must be
done,
supervised by the partner, designed to allow
students to demonstrate their comprehension
of
the audit process and the responsibilities of being
a lead auditor.
Note: This program is self-pace and e-learning. If you need face to face or video recording,
do send us a email. Email: shgacademy@shgacademy.org
